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TVB (Europe) Limited PRIVACY POLICY

Last Updated: 2 January 2015

GENERAL

 

We are pleased to advise you in this Privacy Policy about the policies and practices of TVB (Europe) Limited ("the Company") in relation to the collection, use and access of your personal information. Your use of our services constitutes your consent to the processing of your information described herein.

 

INFORMATION WE MAY COLLECT

 

In the course of providing you with our services and through your interactions with us, we may collect information about you and about your use of our services. The types of information we may collect from you include:

 

(a)     Personal information provided by you, including your name, gender, home and/or delivery address, telephone number, fax number, e-mail address, date of birth, demographical information, payment information, and/or information that you have volunteered, including without limitation to information provided by you during interactions with our agents/representatives or other submissions you have made to our online services, such as online forums.

All the aforesaid information will be collected on a voluntary, open and fair basis. Whilst you are entitled to refuse to provide any of such information, incomplete disclosure may prevent the Company from rendering first class service to you as a valued customer of the Company. In some circumstances, you may provide us with information about other individuals, and before doing so you must ensure that you have their permission to provide their information to us and that you have made them aware of the terms of this privacy policy.

Unless otherwise indicated, we do not knowingly collect or store any personal information from children under the age of 18. If you are aged under 18, we request that you do not provide us with information relating to you or to others. Please utilize our services only with the involvement of a parent or legal guardian.

 

(b)     Information we automatically collected during your use of our services, including information about your usage of those services, your interaction with our adverts and our emails as well as information about the device you are using and your internet connection. When you come to our website, our web server may automatically record your browser’s type, your device’s Internet Protocol (IP) address, the domain name and operating system of your device, and may also anonymously track the pages you visit, your activities and preferences across the website through cookies. We collect such information so that we can gauge the popularity of various pages of our website and provide our website users with more personalized services. You may choose not to accept cookies by changing the browser’s setting, but after doing so, you may find that certain features on the website do not work properly.

 

PURPOSE

 

We will use the information we collected to deliver, improve and personalize our services to you, as well as for our own legitimate business purposes and needs. Specifically, the purposes for which your information may be used are as follows:-

(a)     provision of our services and customer service to you;

(b)     conducting credit reference checks;

(c)     processing of any payment instructions, direct debit facilities and/or credit facilities in relation to provisioning of our services or requested by you;

(d)     enabling the daily operation of your account and/or the collection of amounts outstanding in your accounts in relation to our services;

(e)     subject to your consent, conducting market research, customer, product and service surveys;

(f)     subject to your consent and the requirements of the applicable laws, communicating to you about our services, including information about the services that you purchased from us and/or other products or services offered by us, using any contact details provided;

(g)     handling of complaints and enquiries from you;

(h)     enabling us to comply with our obligations to interconnect or other industry practices;

(i)     observing any legal, governmental or regulatory requirements including any disclosure or notification requirements, to which we are subject;

(j)     for any other purpose which is obvious or is communicated to you; and/or

(k)     for any purposes related to and/or for the furtherance of any of the above.

 

TRANSFER AND DISCLOSURE

 

Unless the Company hears from you to the contrary upon registration or application of any of our services, your consent to your information being transferred and/or disclosed to:-

(a)     employees and officers of the Company;

(b)     affiliates and associated companies of the Company's group of companies;

(c)     dealers, service providers, contractors/sub-contractors, business partners, data processors and agents of the Company;

(d)     credit reference agencies of the Company;

(e)     government agencies, regulatory authorities, law enforcement agencies and other organizations as required or authorized by law;

(f)     any other person under a duty of confidentiality to the Company; and/or

(g)     other countries whether or not such countries have data protection laws.

 

We reserve the right to transfer your information in the event we sell or transfer all or a part of our business or assets so that the buyer can continue to offer you the services. We will make reasonable efforts to provide you with advance notification of the transfer of your information in such circumstances.

 

RETENTION OF PERSONAL INFORMATION

 

The Company will retain your personal information for a reasonable period of time to fulfill the purposes for which such information was collected, or to satisfy any applicable statutory or contractual obligations.

 

ACCESS AND CORRECTION OF PERSONAL INFORMATION

 

Under the applicable laws, you have the right to:

(a)     ascertain whether we hold personal information relating to them;

(b)     request a copy of that information; and

(c)     request correction of any such information which is inaccurate.

Requests for access and correction of information should be in writing to the contact details below. A fee may be charged towards administrative expenses in processing such access requests.

 

CHANGES TO THIS PRIVACY POLICY

 

This Privacy Policy may be updated from time to time to reflect changes in law, best practice or in our practices regarding the treatment of personal information. If material changes are made to this Privacy Policy we will notify you by placing a notice on our relevant services. The date of the most recent revision will appear at the top of this page. If you do not agree to the changes, please do not continue to use our services. You should check this policy frequently for updates.

 

CONTACT US

 

If you have any questions or comments about this Privacy Policy or our approach to privacy please contact us at:-

 

TVB (Europe) Limited

TVB City, 77 Chun Choi Street,

Tseung Kwan O Industrial Estate,

Kowloon, Hong Kong

 

(Please specify services/products that you have registered on the envelope)

Subject to your consent, any of associated companies of the Company may contact you with information about other products and services provided by the relevant company. If you do not wish to receive such information, please write to us at the above address and the information will, without charge, cease to be used by the companies for such purposes.

In case of discrepancies between the English version of this Privacy Policy and any version or translation of this Privacy Policy in any other language, the English version shall apply and prevail.

 

© TVB (Europe) Limited 2015. All Rights Reserved.

 

 

 

 

Copyright Ⓒ 2015 TVBI Company Limited. All Right Reserved

Copyright Ⓒ 2015 TVBI Company Limited. All Right Reserved